Summary

Finance and Administration Professional Looking for a suitable and challenging role in development sector where I can utilize my knowledge, experience and strengths and create a growing career path. To describe myself briefly, I am systematic, organized, honest, hardworking and an efficient team player with strong analytical and communication skills. As a true professional, I believe in taking initiatives and am able to work in a fast paced environment. I am commitment driven and have a strong passion for excellence while working in coordination towards common organizational goals. Review of my credentials would indicate that I am qualified Post Graduate in Business Management Finance Marketing from IMT, Ghaziabad with rich cross functional experience of over 7 years across Banking Operations, Administrative Operational Support, Customer Relationship Management, Business Development and Team Management. I also had the opportunity to work with the High Commission of Canada on vario

Professional Experience

• Assistantfeb-2016 - feb-2017

  High Commission of Canada

  High Commission of Canada • Assistant – Management Consular Section Emergency Acting Assignment - On call basis • Feb’16 – Feb’17 •Acting as the first point of contact for visitors and callers at the High Commission and effectively operating the central contact board serving all mission programs. •Attending to Consular Clients during Consular public hours, extending services towards general Consular queries, and entering consular client data into the automated Sylvia system. •Providing important information on necessary documents and forms with general guidance on the procedures for their completion and use while ensuring the information is up to date at all times. •Providing first level screening of passport citizenship applications. •Acting as back up consular assistant and performing other related administrative duties as assigned. •Providing Operational and Administrative assistance to the Mission’s Finance Department as and when required.

• Program Assistantjan-2012 - apr-2012

  High Commission of Canada

  High Commission of Canada• Program Assistant Immigration, Medical Unit • Jan’12-Apr’12 •Accountable for entire gamut of administrative work specifically related to official documents and material, maintaining track records updating information •Spearheaded efforts across receiving and reviewing medical results of immigration aspirants and monitored the medical forms for completeness and correctness. •Separated furthered cases from original cases and prepared them for assessment. •Checked records, entered results into a computerized data system, Immigration Medical System IMS and faxing or emailing results to other posts. •Archived and filed Immigration medical files in the prescribed manner and prepared monthly statistics on Immigration medical assessments. •Destroyed old Immigration medical files on a regular basis and performed other duties as assigned.

• Program Assistantjul-2011 - oct-2011

  High Commission of Canada

  High Commission of Canada • Program Assistant Immigration, Family Class Unit • Jul’11-Oct’11 •Received and accepted residence permit visa applications from the applicants who wish to migrate to Canada. •Reviewed incoming case correspondence, case status, verifying authenticity of documents with local authorities or institutions and deciding on the appropriate action either by drafting and preparing routine correspondence, or by referring it to the Officer. •Carried out simultaneous interpretation between the local language and one official language of Canada at various client interviews. •Handled incoming enquiries via email or telephone from the visa applicants regarding case status, additional documents submissions etc. •Dexterously involved in providing secretarial services to one or more officers that involve preparing material such as letters, memoranda, drafting correspondence, refusal letters, statutory declaration, case summaries for appeals and litigation, keeping various m

• Manager Operationsfeb-2006 - jul-2011

  Axis Bank Ltd

  •Managed an entire spectrum of branch operations and administrative activities consisting of front desk operations, tellar operations, customer service, bookkeeping, maintaining records of sales and other documentation, ensuring minimal comments in audit. •Responsible for making branch grow as a profit centre through achievement of team’s individual as well as branch’ revenue and productivity targets, complied with rules and regulations laid down by Reserve Bank of India. •Developed and monitored performance against key success metrics while identifying and mitigating risks associated with achieving the bank’s business plans. •Analyzed customer needs, accordingly providing customized banking solutions to ensure maximum customer satisfaction to establish credibility for further referral and repeat business. •Addressed various issues, queries, complaints raised by customers and resolving them to the best of their satisfaction •Appraised the targeted customers on various products servic

Volunteering Experience

Not Specified

Awards & Certifications

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