Summary

Results-oriented and dynamic professional with over 16 years of experience in client facing NGO Operations Management. Adept at developing and implementing strategies to drive revenue growth, MEAL ,streamline operations, and enhance overall business efficiency. Proven track record of leading high-performing teams and delivering exceptional results. Seeking a challenging position in Program Management & Operations management to leverage expertise in achieving organizational goals.

Professional Experience

• Retention ExecutiveJan-2006 - Jan-2007

  Tata Tele Services Ltd

  REtention ,Issue Resolution

• Sr.TrainerApr-2008 - Aug-2011

  Minder Distance Education

  Curriculum Development,Teaching & Counselling

• Customer Service OfficerJan-2007 - Apr-2008

  HDFC Bank

  Issue Resolution,Up Sell & Cross Sell

• HR Assistant Aug-2011 - Mar-2012

  Intello Infosoft

  Manpower Planning,Recruitment Drive,Salar Process,Compliance

• Operation ManagerMar-2012 - Aug-2016

  Anudip Foundation for Social Welfare

  CSR team member,Project Management,Liaison,Outreach

• TReasurerJun-2022 - Feb-2024

  Sungod Foundation

  Women empowerment,Menstrual Health,Liaison,Funding

• Program ManagerDec-2016 - May-2022

  GVK Emergency Management & Research Institute

  Mother & Child Care,Profit & Loss Accountability,Tie Up,Liaison,Compliance,UpTime of Ambulance,Manpower Mapping

• Program CoordinatorMar-2024 - Current

  AAbha Foundation

  Program Oversight,Monitoring & Accountability,OutReach & Expansion.Operation Management & Non Profit Marketing

Volunteering Experience

Not Specified

Awards & Certifications

• COVID warriorJul-2020

  Public Health Cell

  Award for service excellence

• COVID warriorApr-2020

  Serampore Municipality

  Award for service excellence

• COVID warriorJun-2020

  Police Commissionerate

  Award for service excellence