Assistant Manageraug-2005 - jun-2009
HSBC Electronic Data Processing India Pvt Ltd
Leading and managing a team of 10 to achieve the PLA targets for the US Inbound high voice process- Sales through Service. Ensuring all regulatory, data confidentiality and money laundering issues are reported and supported with related training initiatives. Drive Customer centric Quality initiatives and Sales campaigns to boost the team’s performance. Liaise with the senior management and with the business area through emails, conference calls, call calibrations, meetings.