Summary

Not Specified

Professional Experience

• Export Documentaion Officermar-2002 - jan-2005

  PO Nedlloyed IT Services India Pvt Ltd

  Joined the organization as an Import documentation executive for documentation of cargo moving into Indian ports. In December 2003 I moved to the Export documentation team for cargo moving out of Gulf region.

• Assistant Manageraug-2005 - jun-2009

  HSBC Electronic Data Processing India Pvt Ltd

  Leading and managing a team of 10 to achieve the PLA targets for the US Inbound high voice process- Sales through Service. Ensuring all regulatory, data confidentiality and money laundering issues are reported and supported with related training initiatives. Drive Customer centric Quality initiatives and Sales campaigns to boost the team’s performance. Liaise with the senior management and with the business area through emails, conference calls, call calibrations, meetings.

• Associate Vice Presidentaug-2015 - mar-2016

  Barefoot Talent Solutions

  End to end recruitment for the Not for Profit sector for the for mid to senior levels

• Assistant Manager Operationsdec-2010 - nov-2012

  HSBC Electronic Data Processing India Pvt. Ltd.

  Assistant Manager- Inbound voice process – Customer service and Sales. Exhibit ownership of the business, leading and managing a team of 14 to achieve the Performance Level Agreement targets.Constructively coach agents towards achieving key targets metrics of quality and productivity in line with the PLAs.

Volunteering Experience

Not Specified

Awards & Certifications

Not Specified