Job Description

Interacting with customers, internal and external stakeholders to support Humanitarian programs Report primarily to the Sanofi medical hub manager and functionally to the head of Humanitarian Programs

Performance indicators

• Feedback from stakeholders (end customers, medical teams) on overall satisfaction

20%

Process

• Primary point of contact for local medical teams globally for Humanitarian Program questions, case submissions, process inquiries, etc. Owner of case submission process including verifying completeness of documentation, communication with Global Medical, recording decisions and country follow-up while ensuring compliance to Humanitarian Programs SOP Generate documentation to support Humanitarian Program case decisions including approval or denial letters, order forms, country specific requirements, etc. Respond to internal and external inquiries regarding Humanitarian Programs Create and maintain department contact lists and document libraries (ex. program criteria, templates, etc.) Responsible for Humanitarian Program Case Management System access; evaluates and maintains requests, monitors user access, and ensures users have received proper training Translate documentation as needed including case submission documentation, decision letters and country specific requests Review and validate case submission data to ensure audit-ready environment Prepare and provide documentation to support audit-related activities to ensure compliance with Sanofi policies & procedures at the local, regional, and global level Participate in department projects as needed Respond to ad hoc requests from local or Global teams to consolidate historical data, provide summaries, reports, etc. Assist with vendor related queriers regarding payment of invoices as needed

Performance indicators

• Adherence to timeline Adherence to quality target Feedback from stakeholders (Head of Humanitarian program and end customers) on satisfaction with services provided

60%

Customer

• Work closely with Local medical teams, Global teams and Vendors

Performance indicators

• Feedback from stakeholders (end customers, other teams) on satisfaction with services provided

20%

Education Qualification/Required Skills & Experience

• Bachelor’s degree or higher, and 5+ years of experience; preferably in pharmaceutical or medical industry
• 3+ years as coordinator in a professional office environment

Minimum Amount of Job-Related Experience:

• Patient-focused; demonstrates good common sense and compassion
• Ability to take initiative, work well under pressure and work with people from different functions
• Highly proficient with Microsoft Office (Outlook, Excel, Word, PowerPoint, SharePoint) and Adobe Pro Suite.
• Strong administrative and organizational skills
• Excellent written and verbal communications skills with demonstrated ability to convey critical and sensitive information in a highly professional manner
• Well-developed communication and interpersonal skills
• International cross-cultural aptitude and experience is a plus
• Attention to detail and accuracy
• Ability to meet deadlines

Deadline: 15 June 2022

Location: Hyderabad, Telangana

Apply: https://bit.ly/3m10Xs9

Eligibility Criteria

Not Specified

Desired Candidate Profile

-

Not Specified

Organization Details

• Organization Name:Sanofi
• About Organization:Sanofi is dedicated to supporting people through their health challenges. We are a global biopharmaceutical company focused on human health. We prevent illness with vaccines, provide innovative treatments to fight pain and ease suffering. We stand by the few who suffer from rare diseases and the millions with long-term chronic conditions. With more than 100,000 people in 100 countries, Sanofi is transforming scientific innovation into healthcare solutions around the globe.
  
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