Outreach Worker

Posted By: Railway Children India



Program Implementation

Child Care and Nutrition

Job Description

Job Purpose:

This position is responsible for conducting 24*7 outreach on a rotation basis to reach out to the children who are in need of care and protection at and around Railway station. He/she is expected to establish a very good working relationship with Railways officials such as Station Manager, TTEs, GRP, RPF, SJPU, Vendor, Coolies, Rickshaw pullers etc. 


Key responsibilities:

  • Conduct active outreach 24*7 at the Railway Station and protect children who are missing, separated, un-accompanied by adults or runaway and in need of care and protection.
  • Identify and respond to the immediate needs of children such as food, medicine or shelter.
  • Help children to feel comfortable and safe, motivate them to come to the Child Help Desk.
  • Support social worker to register the child’s information at GRP/ RPF station as per the statutory compliances and receive the acknowledgement.
  • Extend required support to the team members in producing the child before Child Welfare Committee.
  • Support Social worker to record the first-hand information of the child in RCI defined template at Child Help Desk.
  • Networking with stakeholders on railway platforms viz. Station Manager, GRP, RPF, vendors, porters, etc. and organize stakeholder meetings and events.
  • Organise an awareness programme for the stakeholders and children on various issues at and around railway station.
  • Escorting the children for restoration process upon the need. 

Desired Candidate Profile

Graduation - Graduate-Other

  • Minimum 2 years of relevant work experience in development sector.
  • Experience of working with a variety of different stakeholders.
  • Graduation/Diploma in any stream. Graduates in Social Work will have an added advantage
  • Basic knowledge of child protection issues and laws will be an added advantage.
  • Basic computer knowledge is an added advantage.
  • Hard-working, reliable and professional, able to manage a varied and challenging workload and work well both as part of a team and alone.
  • Strong communication skills including presenting, facilitation and relationship building and Proficiency in Hindi (both verbal & written)
  • Proficiency in English (written & verbal) will be an added advantage  

Expected attitude:

  • Commitment towards working on the cause of children in difficult circumstances
  • Conduct yourself in accordance with the rules of ‘Child Safeguarding Policy’ and ‘Code of Conduct Policy’ in your Professional and Personal life-which includes reporting suspicions of child abuse or any breach of these policies.
  • Flexibility and ability to work in a team and on shift basis.
  • Sense of balance and ability to work under pressure.
  • Sensitive to the rights of children, especially on child protection and gender issues  


  • PF, ESI and Gratuity as per Gratuity Act;
  • Holidays, Annual Leave and Sick Leave as per organization policy. 

Organization Details

  • Organization Name:Railway Children India
  • About Organization:Railway Children India (RCI) is a section 8 company registered under the Companies Act 2013 (earlier section 25) in India, working for bringing sustainable changes in the lives of children living alone or at risk on the streets. RCI endeavours to ensure that each child living or passing through the railway stations that our organisation works with, is offered a comprehensive recovery and reintegration programme which is rights based and ensures safety, well-being and permanence.