Assistant Manager- Technical Support Unit (Help Desk)

Posted By: Dhwani Foundation

Bengaluru

Junior Management

Grant & Partner Management

Think Tanks

Job Description

To Guide, Monitor, and Support NGO partners enrolled in the OD programme. The primary support will be to ensure all knowledge gained by the NGO partners in the training sessions is implemented within the agreed timelines to ensure successful programme delivery.


Responsibilities:


  1. Evaluating OD Related technical issues & guiding the NGOs to ensure implementation of the learning and tasks in a smooth and efficient manner.
  2. Adopt tools & technology required for the Technical Support Function to ensure information is organized and readily available for reviews & analysis
  3. Handling or monitoring NGO requests as they implement aspects of the programme within 2 working days by guiding NGO leaders and their teams.
  4. Coordinating with the Manager of the Technical support unit and Master trainer in creating & maintaining a knowledge base with FAQs and the ideal responses to all possible technical issues that could come up across 8 subjects in Dhwani’s OD programmes.
  5. Escalating issues to the senior management as and when required if it is beyond the capacity of the Tech support unit.
  6. Responsible for assigned NGO partners’ needs/issues and communicating/escalating the matters to the Manager- Technical support unit/ Master trainer.
  7. Participate in all training programs, weekly & monthly meetings, and other programs discussions as and when scheduled.

Desired Candidate Profile

Graduation - BSW

Should have Graduate/Master's Degree in any stream. Specialization in any social sciences will be an advantage.

Knowledge of the Social sector and working with NGOs

Ability to write read and speak in Kannada, Hindi and English

Organization Details

  • Organization Name:Dhwani Foundation
  • About Organization:Dhwani Foundation is a Bengaluru-based registered trust. Its primary objective is to improve productivity & efficacy in the social sector, through organizational development programmes, technology enablers, system & process improvement and sectoral strengthening. Log on to www.dhwanifoundation.org for more details. Currently, the foundation's work is spread in Karnataka, Tamil Nadu, North-East and other parts of the country, supporting close to 1500 grassroots NGOs through various initiatives. Dhwani foundation also works with the Government, Donors, NGO Federations, Academia and other stakeholders to promote a vibrant and credible social sector. Dhwani foundation is a team of 30 members from diverse fields who bring in interesting dimensions to the work.