Job Description (Roles & Responsibilities):
• Knowledge inthe respective domain of BPO.
• Must be proficient in MS Office, Advanced Excel , Photoshop, Zoiper and internet research.
• Effective oral and written communication skills in English.
• Creating lesson plans, evaluating student’s performance, maintaining records.
• Should have relevant experience into training of minimum 6 months
• Good communication skill.
• Strong facilitation and training skills.
• Smart, Presentable and Energetic.
• Exceptional interpersonal and communication skills.
• Training the students on customer handling and resolving customer complaints
• Impart voice and accent training to the youth
• Training the students on reporting and documentation
• Devising, writing, and producing new materials, including audio and visual resources.
• Organising and getting involved in social activities.
CTC – Rs.24,000/- Per Month
Required qualification and experience:
• B.Sc(IT), M.Sc(IT), MCA
• Minimum 1-2 years of work experience in an international BPO Especially knowledge of training on BPO staff is mandatory