ITES Facilitator

Posted By: La Martiniere Seomp Society


Not Specified

Information Technology

Livelihood/Skills Development

Job Description

Job Description (Roles & Responsibilities):

• Knowledge inthe respective domain of BPO.

• Must be proficient in MS Office, Advanced Excel , Photoshop, Zoiper and internet research.

• Effective oral and written communication skills in English.

• Creating lesson plans, evaluating student’s performance, maintaining records.

• Should have relevant experience into training of minimum 6 months

• Good communication skill.

• Strong facilitation and training skills.

• Smart, Presentable and Energetic.

• Exceptional interpersonal and communication skills.

• Training the students on customer handling and resolving customer complaints

• Impart voice and accent training to the youth

• Training the students on reporting and documentation

• Devising, writing, and producing new materials, including audio and visual resources.

• Organising and getting involved in social activities.

CTC – Rs.24,000/- Per Month

Eligibility Criteria

Required qualification and experience:

• B.Sc(IT), M.Sc(IT), MCA

• Minimum 1-2 years of work experience in an international BPO Especially knowledge of training on BPO staff is mandatory

Desired Candidate Profile

Post Graduation - MCA

Organization Details

  • Organization Name:La Martiniere Seomp Society
  • About Organization:La Martiniere SEOMP Society (Self Employment Oriented Multipurpose Programme, in short SEOMP) is a registered Non Profit Organization initiated by La Martiniere in the year 1974 with the objective of providing alternative vocational skills to the economically underprivileged youth and adolescents of West Bengal belonging to the challenged sections of the society with limited education, resources and opportunities.