Assistant Manager- Technical Support Unit (Help Desk)

Posted By: Dhwani Foundation

Bengaluru

Junior Management

Program Implementation

Think Tanks

Job Description

Assistant Manager- Technical Support Unit (Help Desk)


Purpose of the Job:

To Guide, Monitor, and Support NGO partners enrolled in the OD programme. The primary support will be to ensure all knowledge gained by the NGO partners in the training sessions is implemented within the agreed timelines to ensure successful programme delivery.


Responsibilities:

Evaluating OD Related technical issues & guiding the NGOs to ensure implementation of the learning and tasks in a smooth and efficient manner.

Adopt tools & technology required for the Technical Support Function to ensure information is organized and readily available for reviews & analysis

Handling or monitoring NGO requests as they implement aspects of the programme within 2 working days by guiding NGO leaders and their teams.

Coordinating with the Manager of the Technical support unit and Master trainer in creating & maintaining a knowledge base with FAQs and the ideal responses to all possible technical issues that could come up across 8 subjects in Dhwani’s OD programmes.

Escalating issues to the senior management as and when required if it is beyond the capacity of the Tech support unit.

Responsible for assigned NGO partners’ needs/issues and communicating/ escalating the matters to the Manager- Technical support unit/ Master trainer.

Participate in all training programs, weekly & monthly meetings, and other programs discussions as and when scheduled.


Experience:

Minimum 5 years of experience working with NGOs. Exposure to roles in training, coaching, and mentoring will be added advantage.


Salary Offered: 4.2 Lakh Per annum but Commensurate with experience

Eligibility Criteria

Skills & Qualifications:

Should have Graduate/Masters Degree in any stream. Specialization in any social

sciences will be an advantage.

Knowledge of the Social sector and working with NGOs

Exposure to NGO Organization Development Process

People management, Communication, Problem-solving

Multi-lingual with ability to write read and speak in English and Kannada, Hindi or Telugu.

Partnership Management

Desired Candidate Profile

Graduation - BSW


Organization Details

  • Organization Name:Dhwani Foundation
  • About Organization:Dhwani Foundation is a Bengaluru-based registered trust. Its primary objective is to improve productivity & efficacy in the social sector, through organizational development programmes, technology enablers, system & process improvement and sectoral strengthening. Log on to www.dhwanifoundation.org for more details. Currently, the foundation's work is spread in Karnataka, Tamil Nadu, North-East and other parts of the country, supporting close to 1500 grassroots NGOs through various initiatives. Dhwani foundation also works with the Government, Donors, NGO Federations, Academia and other stakeholders to promote a vibrant and credible social sector. Dhwani foundation is a team of 30 members from diverse fields who bring in interesting dimensions to the work.