Job Description

Purpose:

We are looking for a dynamic, enthusiastic and creative Partner Engagement Associate to manage our ongoing relationship with the growing base of our NGO partners.

Key Responsibilities:

Interact with partner NGOs face to face and / or over the phone

Participate in & Host networking events, webinars

Formalize methodology to seek reviews, testimonials, feedback, product experience

Handle and escalate customer requests, complaints, concerns

Improve onboarding – manage contracting, invoicing, baselining process

Evaluate, develop and improve tutorials and other communication infrastructure

Analyze customer data to improve customer experience

Minimize customer churn

Aid in product design and product development

Promote an energetic fan base for Goonjan and locate brand ambassadors to share the product's benefit and value

Develop detailed understanding of the product to assist customers better

Develop measurable customer success indicators

Contribute to DF’s social media presence & other content with success stories

Collaborate with Marketing/sales team & Implementation team

Eligibility Criteria

Experience:

Not mandatory. Freshers can apply.

Skills & Knowledge:

Should have a Graduation degree in Business Administration or similar

Strong inclination to customer service and passion to achieve customer satisfaction to the highest level

Proficient in Microsoft Office and any CRM tool is an added advantage

Should have excellent Communication & presentation skills

Should be a natural & active listener

Self-driven and proactive in nature

Ability to multi-task and manage multiple partners (in 100’s)

Exposure to social sector is not mandatory but is a plus

Working knowledge of Kannada and English

Should be willing to travel

Desired Candidate Profile

Others - Others

Organization Details

• Organization Name:Dhwani Foundation
• About Organization:Dhwani Foundation is a Bengaluru-based registered trust. Its primary objective is to improve productivity & efficacy in the social sector, through organizational development programmes, technology enablers, system & process improvement and sectoral strengthening. Log on to www.dhwanifoundation.org for more details. Currently, the foundation's work is spread in Karnataka, Tamil Nadu, North-East and other parts of the country, supporting close to 1500 grassroots NGOs through various initiatives. Dhwani foundation also works with the Government, Donors, NGO Federations, Academia and other stakeholders to promote a vibrant and credible social sector. Dhwani foundation is a team of 30 members from diverse fields who bring in interesting dimensions to the work.
  
  Know more