Posted By: Nightingales Medical Trust
Bengaluru
Junior Management
Communication & PR
Social Entrepreneurship
Educational Qualifications:
Any Masters or Graduation/ Graduation in counselling or psychotherapy or geriatrics or social work.
Working Experience:
Experience in working at any of the response systems/ health emergency connect centre/other connect centre.
3 years, preferably counselling experience or working with the elderly.
Roles and Responsibility.
• Attending the calls made to the helpline number.
• Quickly assessing genuine/serviceable calls.
• Responding to the calls made by the elderly to the helpline number.
• Asking the right questions to validate the calls, understand the
requirements of the elderly persons and respond appropriately.
• Coordinating with concerned officials or people to support the elderly
whoever calls to the helpline.
• Asking the right questions to validate the calls, understand the
requirements of the elderly persons and respond appropriately.
• Coordinating with the field teams where actions are required to be
taken on the ground and follow up for the closure of action, wherever
necessary.
• Creating appropriate documentation, protocols, processes, etc. for
effectively handling requests.
• Generating necessary reports and case studies regarding the calls.
Skills Required:
• Excellent communication skills
• Counselling
• Telephone etiquette
• Empathy
• Listening skills
• Patience and politeness with elderly persons
• Decision making
• Relationship building
• Fluency in English, Kannada, and Hindi
We invite applications from dynamic individuals with a sense of commitment and passion to work for the elderly.
The Job location is R T Nagar, Bangalore.
Job Type: Full-time
Benefits: • Provident Fund
Schedule: • Rotational shift
Ability to commute/relocate:
• RT Nagar, Bengaluru - 560032, Karnataka: Reliably commute or planning to relocate before starting work (Required)
Experience:
total work: 3 years (Preferred)
Application Deadline: 20/02/2023
Expected Start Date: 02/02/2023
Location: Bangalore, Karnataka
Not Specified
Graduation - Graduate-Other