Call Officer, Connect Centre

Posted By: Nightingales Medical Trust


Junior Management

Communication & PR

Social Entrepreneurship

Job Description

Educational Qualifications:

Any Masters or Graduation/ Graduation in counselling or psychotherapy or geriatrics or social work.

Working Experience:

Experience in working at any of the response systems/ health emergency connect centre/other connect centre.

3 years, preferably counselling experience or working with the elderly.

Roles and Responsibility.

• Attending the calls made to the helpline number.

• Quickly assessing genuine/serviceable calls.

• Responding to the calls made by the elderly to the helpline number.

• Asking the right questions to validate the calls, understand the

requirements of the elderly persons and respond appropriately.

• Coordinating with concerned officials or people to support the elderly

whoever calls to the helpline.

• Asking the right questions to validate the calls, understand the

requirements of the elderly persons and respond appropriately.

• Coordinating with the field teams where actions are required to be

taken on the ground and follow up for the closure of action, wherever


• Creating appropriate documentation, protocols, processes, etc. for

effectively handling requests.

• Generating necessary reports and case studies regarding the calls.

Skills Required:

• Excellent communication skills

• Counselling

• Telephone etiquette

• Empathy

• Listening skills

• Patience and politeness with elderly persons

• Decision making

• Relationship building

• Fluency in English, Kannada, and Hindi

We invite applications from dynamic individuals with a sense of commitment and passion to work for the elderly.

The Job location is R T Nagar, Bangalore.

Job Type: Full-time

Benefits: • Provident Fund

Schedule: • Rotational shift

Ability to commute/relocate:

• RT Nagar, Bengaluru - 560032, Karnataka: Reliably commute or planning to relocate before starting work (Required)


total work: 3 years (Preferred)

Application Deadline: 20/02/2023

Expected Start Date: 02/02/2023

Location: Bangalore, Karnataka

Eligibility Criteria

Not Specified

Desired Candidate Profile

Graduation - Graduate-Other

Organization Details

  • Organization Name:Nightingales Medical Trust
  • About Organization:"Established in 2010, Nightingales Centre for Ageing and Alzheimer’s (NCAA) is India’s largest comprehensive residential care centre. This 98 bed facility provides the whole range of services required to manage Dementia under one roof. All the features essential to a dementia-friendly facility, so as to encourage independence and social interaction, promote safety and enable activities of daily living are incorporated in this 4-storied building. A central courtyard, lawn, paved walk, gazebo, water fountain and a garden provide a quiet oasis for the residents. This Centre also houses the Elders Enrichment Centre at Kasturinagar where elders gather daily to involve in physical, social and cognitive activities including yoga and aerobics."