Team Lead (Connect Centre)

Posted By: Nightingales Medical Trust


Junior Management


Social Entrepreneurship

Job Description

Nightingales Medical Trust (NMT) is a not for profit, non-governmental organisation working to alleviate the different problems faced by the elderly for over 2 decades. The Trust has established various innovative and need based projects, focusing on dementia care, active ageing, elder abuse, social integration, economic empowerment and capacity building, catering to all sections of the society. NMT runs several projects/ programs in Bangalore and one in Hyderabad and looks to expand its services.

For more details, visit our website:

The Government of India, through the Ministry of Social Justice and Empowerment and the National Institute of Social Defence selected Nightingales Medical Trust to run the Karnataka wing of the National Helpline for Senior Citizens.

The 10 seater call centre handles all the calls through the toll free number. The purpose of the Helpline to help elders in distress.

NMT invites applications for the position of Team lead – Connect Centre from professionals who have a desire and passion to work for the welfare and wellbeing of Senior Citizens.

Position: Team lead - Connect Centre

Location: National Helpline for Senior Citizens, 1st Block, RT Nagar, Bangalore 560032 a project of Nightingales Medical Trust.

Salary: ?35,000/- CTC p.m.

Educational Qualifications:

Any PG/ MBA or BE, B. Tech and diploma course to lead a Call Centre.

Work Experience:

As a Program Manager in any state-level programs involving linkages with NGOs and government for 3 years and as a Call Centre Manager or similar position for 2 years with NGOs/Government.

Should have worked as a Team Leader/ Lead preferably for NGOs

Knowledge of technology, including computers, software applications, phone systems, etc.

Skills Required

Excellent communication skills, verbal and written, in English, Hindi and Kannada.

Proficient in MS Office and Call Centre equipment/software programs.

D) Roles & Responsibilities:

To manage the operations of the Connect Centre.

Hiring, training, coaching, and leading Connect Centre representatives as they provide support for Senior Citizens.

Conducting team meetings, review of work done by the teams. Preparing monthly plans for the team.

Preparing reports of the Connect Centre data to improve processes and ensure resources are managed well.

Working closely with Project Director, Team leads of Connect Centre & Program Manager (Field) for better results.

Motivating the team to perform to the best of their potential.

Dealing with and resolving problems and issues that arise.

Mentoring and training new staff.

Implementing new initiatives as required by Nightingales Medical Trust.

Working with HR team to recruit new staff and follow HR Policies.

Ensuring daily, weekly and monthly reports through dashboard.

To create a positive working environment and result oriented team.

Job Type: Full-time

Benefits: Health insurance, Provident Fund


• Day shift

Ability to commute/relocate:

R. T. Nagar, Bengaluru - 560032, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Experience: 5 years

Travel: Whenever required

Applications to be received by 15 February 2023

Expected Start Date: 2 February 2023

Location: Bangalore, Karnataka

Eligibility Criteria

Not Specified

Desired Candidate Profile

Graduation - Graduate-Other

Organization Details

  • Organization Name:Nightingales Medical Trust
  • About Organization:"Established in 2010, Nightingales Centre for Ageing and Alzheimer’s (NCAA) is India’s largest comprehensive residential care centre. This 98 bed facility provides the whole range of services required to manage Dementia under one roof. All the features essential to a dementia-friendly facility, so as to encourage independence and social interaction, promote safety and enable activities of daily living are incorporated in this 4-storied building. A central courtyard, lawn, paved walk, gazebo, water fountain and a garden provide a quiet oasis for the residents. This Centre also houses the Elders Enrichment Centre at Kasturinagar where elders gather daily to involve in physical, social and cognitive activities including yoga and aerobics."