Senior Operations Officer

Posted By: Muskan Foundation For People With Multiple Disabilities


Junior Management

Program Implementation

Child Care and Nutrition

Job Description


Ensure that organisation’s daily activities run smoothly by developing and implementing plans to improve operational effectiveness.

Report to COO about processes and procedures.

Monitor adherence to policies and processes throughout all centres.

Ensure effective implementation of all HR functions. This includes recruitment, joining formalities, staff management, training, grievance handling etc.

Ensure that operational activities are executed within allotted budget and timelines.

Ensure that posts and photos related to various events are regularly uploaded on the social media.

Conduct regular operational reviews and audits for preventive maintenance. ? Provide guidance to staff in resolving operational issues and problems. ? Maintain the fund utilization reports for the donors.

Attend the donors in the absence of the COO.

Ensure that all financial reporting is completed on time and submitted to donors.

Manage financial control, assist COO in preparing budgets, develop financial reports, and make recommendations to the COO on budget expenditures.

File management (maintain all files and ensure all files are in place).

Monitor the expenditures to ensure that program funds are utilized appropriately.

Provide orientation and training to the organization staff on cost- effective management.

Ensure that all financial reporting is completed on time and submitted to donors.

Ensure resource assignment, work allocation, training development and performance assessment is completed in timely manner.

Provide excellent customer service in order to build and maintain strong relationship with donors, parents.

Conduct regular meetings with staff to discuss about operational updates, ideas and issues under the guidance of COO.

Ensure parent/donor complaints are handled and resolved accurately and quickly.

Any other duties delegated by COO.


Masters degree in Business Administration.

Bachelor degree in Business Administration with experience in operations.


2 to 4 years relevant work experience in business operations, preferably in an NGO. Excellent written and verbal communication in English, Hindi and Marathi.


In-depth knowledge of project management and strategic planning.

Strong Computer Skills.

Location: Mumbai, Maharashtra

Eligibility Criteria

Not Specified

Desired Candidate Profile

Graduation - Graduate-Other

Organization Details

  • Organization Name:Muskan Foundation For People With Multiple Disabilities
  • About Organization:Vision: Children with MDVI participate and are recognised in their families and communities, and realise their own unique abilities in life. Mission: Muskan maximises the potential of Children with MDVI, by providing customised, low cost therapies and special education under one roof; and by empowering parents with the knowledge, skills and confidence to support their child’s unique needs and development.