Meri Trustline Responder

Posted By: Rati Foundation


Junior Management


Social Entrepreneurship

Job Description

- The coordinator's core focus will be to respond appropriately to calls and emails of children and families who are in distress on account of facing online harm.

- Offering support to the child and the family through remote as well as on-ground field case management interventions.

- Handling difficult and emotional calls and/or complaints in a professional, polite, calm and empathetic manner

- Liaison with a range of external organisations, stakeholders and specialists

- Case Documentation and maintaining records, monthly reports of the calls, emails and chats

Desirable Qualifications/Experience

- Post graduate degree in Psychology with a specialization in Therapeutic Counselling/ MA in Counselling, Master in Counselling Psychology/Master in Medical and Psychiatric Social Work

- Relevant experience of minimum 1-2 years

- Must be able to speak in English and Hindi & possess good writing skills in English

- Be skilled in the use of computers for the purpose of documentation and email-based counselling

To Apply

Candidates must submit a résumé; two references, with names and contact information and a cover letter to

We are trying to build an inclusive culture to make our offices a space where our people feel valued, have a voice and can be their authentic selves. People of all ethnic backgrounds, women, LGBTQ individuals and people with disabilities are strongly encouraged to apply for all our positions. As we work with vulnerable children, certain policies are designed and implemented to ensure rights and well-being of the children we work with are upheld. All employees, without exception, are expected to adhere to the child protection policy & systems.

Deadline for applications: 25th March 2023

Location: Mumbai, Maharashtra

Eligibility Criteria

Not Specified

Desired Candidate Profile

Graduation - Graduate-Other

Organization Details

  • Organization Name:Rati Foundation
  • About Organization:The RATI Foundation for Social Change is based out of Mumbai and primarily works to create spaces & communities both in onground & online ecosystems where children and women are safe from sexual violence. Towards this vision, we develop and implement a wide range of strategies including provision of on-ground victim support, working on digital safety, strengthening of child protection systems in government as well as civil society institutions, training of stakeholders, conducting evidence-based advocacy with policymakers, network building of organizations across the country, development of communication resources & research. RATI is committed to demonstration & on ground implementation of national & international best practices in child protection. In partnership with the UK based IWF, we also run India’s first internet hotline to report Child Sexual Abuse Material found on the interent.