Job Description

Responsibilities

• Assisting the Head of Department in all his duties

• Answering telephone calls, as well as screening and forwarding calls.

• Welcoming and assisting visitors in a friendly and professional manner.

• Handling basic inquiries and sorting mail.

• Keeping the reception area tidy and observing professional etiquette.

• Receiving and managing reservations made online and telephonically.

• Verifying guests' payment methods during check-in.

• Assigning rooms to guests and informing them of any specials offered by the hotel.

• Checking guests in and out.

• Monitor lobby and check-in activity to determine room flow

• Respond to guest inquiries and requests in a timely, friendly, and efficient manner.

• Facilitates correspondence with guests (request / grievances)

• Keeping abreast of attractions that may be of interest to guests.

• Serving as a host at conferences, and ensuring that all relevant preparations are made for the event.

• Supervising cleanliness / security/ other issues

• Ability to adopt and learn applications on different software

• Maintenance of Documents

• Maintaining Registers (occupancy, Stock, Asset, Log Book)

• Developing and closing bills without discrepancy

• Handle and address the billings & outstanding/ recoverables issues

Qualification and Skills

• Graduate / Diploma holder in Hospitality or Hotel

• Candidate with knowledge of Accounts will be preferred

• At least 5 years experience in Front Office or Customer support

• Excellent communication skills

• Customer focused and motivated team Player

• Experience with Computer usage, MS-Excel, MS-Office

• Ability to withstand stress

Note: CANDIDATE IS REQUIRED TO WORK IN ROTATIONAL SHIFTS.

Interested Candidates can apply by sending their updated resume (including current and expected salary) to – jobs@ywcaofdelhi.org latest by 31st August 2023

Only shortlisted candidates will be contacted

Further information

YWCA of Delhi is an equal opportunity employee and qualified women candidates are encouraged to apply. We also encourage candidates from marginalized identities.

Location: New Delhi, Delhi

Eligibility Criteria

Not Specified

Desired Candidate Profile

Graduation - Graduate-Other

Organization Details

• Organization Name:Ywca Of Delhi
• About Organization:YWCA of Delhi It has been a hundred years since the YWCA of Delhi has established itself firmly on the social sector map alongside other great institutions. The core values of YWCA of Delhi such as emancipation of the scores of under privileged, economically weak and distressed people of society of this institution have remained consistent over the past century. Systematically organised under various departments, YWCA of Delhi works towards achieving the quadrennium goals, be it the empowerments of women, being mindful towards the environmental needs, working with the survivors of Gender based violence, working on justice and rights issues as well as engaging in ecumenical and interfaith dialogue. Our organization functions with collaboration with various government agencies and civil society groups.