Tele Counsellor - Community Outreach Coordinator

Posted By: Merabiznet


Junior Management

Policy & Advocacy


Job Description

Full time - Hybrid Role

Tele Counseller: Community Outreach Co-ordinator

Your dedication and support will be essential in ensuring that our users make the most of our services and reach their business goals.

Roles & Responsibilities

Roles and Responsibilities are as follows:

• Increase User Onboarding: Telephonically engage with existing and potential customers and explain our services to users and educate them on how our offerings can benefit them.

• Assist Users in Onboarding Process: Assist users in the onboarding process and provide guidance during registration when needed.

• Primary Research: Speak to, understand & gain insights into the challenges Women Entrepreneurs face in establishing or running their businesses.

• Provide Inputs On: Design, development & implementation of a community outreach strategy

• Co-ordination for Events & Workshops: Proactively engage with users, industry experts & mentors on Phone and via WhatsApp when events and workshops are scheduled.

• Feedback: Gather feedback from Women Entrepreneurs post events and workshops OR from the existing users on Facebook or Website, analyse the same and provide insights to improve the design of products & the delivery methodologies – in order to improve the efficacy of service offerings.

• Query Resolution: Women Entrepreneurs may call on our ‘Missed Call’ helpline for specific queries. They need to be called back, and the query resolved.

Eligibility Criteria

• Female candidates only.

• High degree of comfort level in interacting via Phone is required.

• Candidate should be fluent in Hindi

• Prior work experience in the development sector is preferred

Working Model: Six-day working week (Mon – Sat); Hybrid working mode – Minimum of 2 days in office and remaining days can be Work from Home.

Duration: Full Time

Location: Delhi NCR (Office is located in Saket, Delhi)

Salary Range: 15000 – 20000/- per month

Location: Saket, Delhi

Eligibility Criteria

Not Specified

Desired Candidate Profile

Graduation - Graduate-Other

Organization Details

  • Organization Name:Merabiznet
  • About Organization:Merabiznet, is the collective outcome of years of in-depth work in women’s economic empowerment and allied sectors by several leading organisations – and has been specifically designed to bridge the gender gap that exists in the micro small and medium enterprises (MSMEs) in India. MeraBizNet aims to provide livelihood opportunities for a million women by 2030 through supporting, developing and incubating women-led entrepreneurial initiatives with a special emphasis on Tier 2 and Tier 3 cities of India. Data says that women-owned enterprises officially represent 20% of all enterprises in India, but the real number is significantly less because the majority of these enterprises are not run by women. Women led MSMEs in non-metro cities in India face multiple challenges, from limited access to information and network, absence of tailored go-to-markets products, minimal exposure to expert guidance, low technical support, lack of appropriate funding, low self-confidence and pressures of s

    Know more