Job Description

TITLE: Senior Program Associate, Mentor To Go

LOCATION: Bangalore, Mumbai or Hyderabad

PURPOSE:  The Senior Program Associate owns and implements key phases of a successful mentoring program. They work with corporates and educational institutions to forge partnerships that bring interested mentors and mentees into the program. They participate in reviewing and vetting mentors and mentees before they are matched. They orient mentoring pairs and support their mentoring journey to successful completion.

EXPERIENCE: Overall 4-9 years of relevant experience (in education, social work, community development, youth development or related fields); a minimum of 2 years of experience in Program Management.

KEY RESPONSIBILITIES:

• Forge and maintain partnerships with corporate or other professional organisations. Drive these partnerships to provide a pipeline of mentors per the need of the program. 
• Work with mentor partners in creating and successfully executing mentor outreach campaigns through in-person orientations, webinars, emailer campaigns.
• Manage weekly, monthly and quarterly reporting for designated mentor partners.
• Help partners meet program excellence goals, which are standards set for the number of successful mentor applications per partner.
• Support and select mentor applicants through to successful mentorship
• Follow-up with designated mentor applicants during their pre-eligibility processes.
• Interview mentors and clarify program questions as per the program goals.
• Support mentorship pairs & groups
• Support a designated number of mentorship pairs and groups in successfully completing their mentorship.
• Achieve program excellence goals of maintaining early terminations of mentorships to under 20% and achieving the desired net promoter score from pairs managed.
• Update qualitative and quantitative records for pairs, record stories of impact.
• Standard Operating Process ownership
• Train team members in using the Standard Operating Procedures prepared through modes of demonstrations, live training, and shadowing.

SKILLS & COMPETENCIES

• Planning & Organizing
• Ability to sequence and prioritize tasks, set timelines, and evaluate progress against schedule and goals.
• Communicating Effectively
• Effective and clear oral and written communication. Ability to use everyday communication to achieve goals with a range of stakeholders.
• Stakeholder Relationships
• Ability to understand the needs, expectations and respect the opinions of the key stakeholders to build mutually rewarding relationships.
• Data Visualization & Analysis
• Meticulous collection and verification of relevant program data.
• Effective data analysis skills for weekly, monthly, quarterly reporting. Ability to identify problems and suggest solutions using data.
• Problem Solving
• Ability to do root cause analysis of the problem and present solutions covering all the factors analyzed.
• Ability to navigate effectively through change; collectively taking others through changes by seeking support and having a positive outlook.
• Ownership & Learning Attitude
• Ability to set high goals and motivate self and others to achieve those.
• High sense of responsibility demonstrated through learning from mistakes, seeking active feedback, willingness to take extra mile efforts to achieve milestones.

Eligibility Criteria

EXPERIENCE: Overall 4-9 years of relevant experience (in education, social work, community development, youth development or related fields); a minimum of 2 years of experience in Program Management.

Desired Candidate Profile

Post Graduation - MSW

Organization Details

• Organization Name:Mentor Together
• About Organization:Mentor Together is an award-winning non-profit organization that has pioneered the youth mentoring movement in India. We provide children and youth facing adversity, empowering personalized relationships with mentors, that help them achieve their goals and dreams. For our digital mentoring program Mentor To Go, we have built a technology platform and a digital mentoring partner ecosystem of over 200 individual educational institutions and NGOs, 3 Higher Education Government Departments, and over 40 different Corporate partners. Through this we help students learn a range of work readiness skills through self-learning sessions, personalized career mentorship, and placement support programs.
  
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