Relationship Manager

Posted By: iVounteer



Program Development & Management

Livelihood/Skills Development

Job Description

iVolunteer is hiring for Relationship Manager for Mohali location. iVolunteer is a social enterprise that promotes volunteering with the mission to bring volunteers and organizations together to share time, skills, and passion to promote India's social development.

Purpose of the Role:

To create and manage relationships with all stakeholders - volunteers, NGOs and assist Senior Leaders/ Project leads with corporate engagements.

Role & Responsibilities:

1. NGO Partners

• To research NGOs and build a credible network of NGO partners

• To understand the need of the NGOs and devise ways to get appropriate volunteers to meet those needs including key impact projects related to HR, Marketing, IT, etc

• To service NGOs with suitable volunteer placements

• To scope volunteer requirements and plan volunteering activities

• To match volunteer skills with the requirements of an Impact Project

• To document & analyze volunteer placement at each partner on the inhouse cloud database

2. Corporate Engagements

• To support the Senior Leaders and the team involved in pitching for corporate volunteering initiatives and assist in implementation.

• To liaise with various vendors, and negotiate the best price possible for products and services that may be required in implementing an employee volunteering program

• To assist and follow up regularly and timely order to sign up with corporates for employee volunteering initiatives

• To ensure smooth delivery of on-ground OR Virtual employee volunteering program

• Create and share timely project details and reports related to the program.

• 50% of this role involves working with one key corporate partner with whom various volunteering activities will need to be conducted on the ground and virtually.

3. Volunteers

• To conduct volunteer orientation sessions

• To maintain and update the volunteer database from time to time.

• To help volunteers find suitable volunteering opportunities through various initiatives such as Impact Projects, and other Volunteer Management training sessions

• To be responsible for quality volunteering services to individuals

• To organize and execute events and other promotional activities aimed at increasing volunteer registrations, recognition of volunteering, and brand building with all the stakeholders


• . Identify the training needs of the NGO, find trainers, and organize training sessions on various key topics related to Volunteer Management

• To adhere to the systems and processes of the organization at all times

• To best represent the organization at all times

• Connect with key stakeholders – NGO heads, Project heads, School Principals, Local Police, and Local political leaders for permissions for various volunteering activities as and when required.

• To maintain proper documentation and filing systems (paper & electronic) required and ensure documents are in order and updated

• To proactively carry out additional duties and responsibilities from time to time, assist with other communication material and initiatives such as whiteboard, and ensure quality deliverables.

Qualifications required:


Graduate from any stream with 2-4 years of work experience in the social sector

1) Some experience and knowledge of Volunteer Management

Preferred: (Though not essential) MSW or equivalent with at least 2-4 years of relevant experience.


• Passion for Results

• Team Working

• Impact

• Target Oriented

• Service Orientation

• Excellent Communication skills in English, Hindi, and Punjabi

• Ability to work within deadlines & under pressure

• Client Relationship Management

• Networking

• Basic knowledge and understanding of volunteer management

• Ability to speak fluently in English, Hindi, and Punjabi is a must

Other Attributes:

• Excellent Communications Skill in English – Verbal and Written

• Fluency in communicating in English, Punjabi, and Hindi is a must

? Elementary PowerPoint, Excel, and communication skills.

? Should meet reporting requirements as per the organization’s work norms.

Annual CTC:

(As per standards & internal parity)

Eligibility Criteria

Not Specified

Desired Candidate Profile


Not Specified

Organization Details

  • Organization Name:iVounteer
  • About Organization:iVolunteer is a social enterprise that promotes volunteering with the mission to bring volunteers and organizations together to share time, skills, and passion to promote India’s social development. Over the last decade, they have expanded their reach to over 350+ organisations in India and over 40 countries globally and today, they have an all-India presence through offices in Delhi, Mumbai, Bangalore, Chennai, Kolkata, Hyderabad, and Pune. They engage 1000 active volunteers at any given time, making them one of the largest volunteering enterprises in India.

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