Officer - Patient Care

Posted By: Karo Trust


Junior Management

Program Implementation

Public Health/WASH

Job Description

Officer - Patient Care (Cancer)

Full-Time Employment

Total number of Vacancies - 3

Education - BSW / MSW / Graduate

Experience - minimum 2 years in the healthcare sector - preferably patient care

Preference will be given to candidates currently residing in Mumbai and who can join immediately.

Job Profile for Karo’s PROJECT OFFICER - Patient Support and Care

The PROJECT OFFICER - Patient Support and Care will serve as the compassionate liaison between Karo Trust and individuals battling life-threatening illnesses, particularly cancer patients. This role demands a candidate with prior experience in engaging and interacting with cancer patients and familiarity with medical social worker departments in hospitals specializing in cancer care.


Patient Engagement and Assistance:

• Engage empathetically with cancer patients and their families who seek financial and emotional assistance from Karo Trust.

• Provide comprehensive support to patients throughout their medical journey, from pre-hospitalization to post-treatment care.

• Assist patients in navigating through paperwork and procedures required for financial aid, ensuring compliance with established protocols.

Hospital Collaboration and Networking:

• Collaborate closely with medical social worker departments and other relevant hospital personnel to identify patients in need of assistance.

• Establish and maintain strong relationships with hospital authorities, doctors, and relevant stakeholders to ensure seamless coordination in patient care.

Documentation and Funding Support:

• Collect and organize necessary documents from patients and hospitals for financial assistance, adhering to standard operating procedures.

• Facilitate the approval process by presenting cases to the Trustees and obtaining necessary authorizations for funding.

Post-Care Follow-up and Holistic Support:

• Conduct home visits and maintain regular communication with patients and their families to provide holistic support throughout the treatment process.

• Ensure post-care follow-up to monitor patients' progress and well-being, offering appropriate gifts or aid as approved by the Trustees.

Administrative Responsibilities:

• Maintain accurate documentation of patient records and financial transactions, ensuring compliance with regulatory requirements.

• Provide timely updates on patient activities, treatment progress, and funding needs to the relevant stakeholders.

• Attend regular meetings with Trustees and Founding Members to present patient updates, seek funding approvals, and contribute to program planning.

Additional Duties:

• Assist in fundraising activities and maintain a database of network contacts and partnering agencies.

• Contribute to the organization of events and initiatives undertaken by Karo Trust as needed.


• Prior experience in engaging with cancer patients and collaborating with medical social worker departments in cancer care hospitals.

• Strong interpersonal skills with the ability to empathize and communicate effectively with patients and their families.

• Detail-oriented with excellent organizational and documentation skills.

• Ability to work independently while also being a proactive team player.

• Commitment to the mission and values of Karo Trust in providing compassionate care to those in need.

Location: Lower Parel, Mumbai, Maharashtra

Eligibility Criteria

Not Specified

Desired Candidate Profile

Graduation - Graduate-Other

Organization Details

  • Organization Name:Karo Trust
  • About Organization:Karo was founded in 2014 in memory of Karan Malhotra. Karan was diagnosed with Ewing Sarcoma, an agressive form of bone and soft tissue cancer. While he was undergoing treatment, Karan became particularly sensitised to the realities of this disease and the mental and physical trauma that comes with it. He wondered how patients from less fortunate backgrounds churned out the many resources required for such treatments. His own journey forged in him a desire to provide quality and holistic healthcare to the less fortunate, especially children, teenagers and young adults.

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