Job Description

This position will be the key contact point at CHD and ensure 24x7 days manning of CHD on a shift basis. This position will ensure documentation/ maintaining records of every child who accesses Child Help desk and update the data in the computer. He/ she will ensure immediate needs of children such as food/ medical care and ensure all necessary documentation of the children is in place. He/she act as a central point of coordination and attending calls.

 To manage Child Help Desk (CHD) 24/7 on a rotation basis.

• Maintain and monitor staff movement register and attendance register.

• Responsible to receive children and facilitatie child friendly environment to ease the ambiguity / fear of the child and ensure comfortable stay at Child Help Desk.

• Ensure immediate needs such as food, water & medical care/ attention to the child on the arrival.

• Ensure documentation as per the defined procedures/ maintaining records of every child who accesses Child Help desk and update the data in the computer.

• Develop working relations and liaison with station level authorities and other relevant stakeholders for ease of doing the outreach at station

• Observe all the disciplinary matters/ breach of child protection policy / quality framework and bring it into the notice of Project Coordinator for immediate rectification.

• Report any Child abuse issue, concern or doubt to the concerned person as per the organisational CSP/CPP reporting procedures

• Ensure quality check of the documentation of all the children accessing Child Help Desk.

• Responsible for weekly reporting of the station level CHD activities.

• Any other tasks assigned by the Project Manager.

The offer made to the selected candidate shall be commensurate with qualifications, experience and salary history.

The eligible candidates may send their application along with a cover letter at careers.india@railwaychildren.org.in by 15/10/19 (last date of application). Please mention ‘job reference’ in subject line of application. Applications received without correct subject line will not be reviewed. ‘At Railway Children India we are committed to the safeguarding and protection of all those who come into contact with us in our work. We follow a range of procedures to ensure that only those who are suitable to work with children are recruited. This post is subject to a range of vetting checks including police verification.’ Due to the high volume of applications often received, only those found suitable for the role will be contacted.

Eligibility Criteria

Graduate in Social Work/Graduation in any stream, with at least 2 years of experience in working on child protection issues. • Knowledge of child protection issues and legislations would be an added advantage. • Excellent communication skills in Hindi (Both written and Verbal). Functional knowledge of English is preferable. • Computer Savvy and can manage MIS

Desired Candidate Profile

Graduation - Graduate-Other

Sensitive to the rights of children, especially on child protection and gender issues

• Flexibility and ability to work in a team and on shift basis.

• Sense of balance and ability to work under pressure.

• Commitment towards working on the cause of children in difficult circumstances

• Conduct yourself in accordance with the rules of ‘Child Safeguarding Policy’ and ‘Code of Conduct Policy’ in your Professional and Personal life-which includes reporting suspicions of child abuse or any breach of these policies 

Organization Details

• Organization Name:Railway Children India
• About Organization:

  At Railway Children India, we see ourselves as warriors, united in changing the longterm future for children living alone and at risk on the streets. Our passion and values underpin everything we do. They unite us and provide the energy and optimism that drives us to work harder and harder for the children and young people we are privileged to help. If you share our passion and our values, the chances are, you’ll fit right in.

  
  
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