Summary

SG Global Support Services (SG) provides a complete outsourced solution for non-profit organizations and a cost effective platform for them to fundraise efficiently. It was set up in Kuala Lumpur, Malaysia as its regional office supporting 8 countries across the region (including India, Malaysia, Singapore, Thailand, Indonesia, Philippines, Hong Kong and Korea). SG is currently expanding to India based on clients’ needs. We are inviting applications from qualified candidates for the position of Customer Service Executive based at Delhi.

Causes Working On

• Manage inbound calls, outbound calls and e-mails by providing optimum service to customers. • Meet monthly conversion targets. • Resolve customer service enquiries and issues promptly via calls & e-mails, ensure effective & timely follow up. • Maintain and ensure customers’ records are updated into customer database accurately. • Liaise with company’s clients in relation to customer service issues. • Prepare contact reports and analysis on inbound/outbound calls. • Support Supervisor/Manager to review work processes, identify and resolve process gaps through constructive feedback for continuous improvements where appropriate.

Awards & Certifications

Not Specified